Perfect service system
GuangDong Xindun Power Technology Co., Ltd
Consistent commitment:
Provide customers with reliable power products, satisfactory system configuration,
Service philosophy:
Pay attention to your needs and meet your needs
Service response:
24-hour online one-on-one after-sales service engineer Hinton Telephone
+86 18924874907
You can also consult online or contac，Conduct sales and other consulting
欣顿电源服务流程
7 days unqualified replacement
1 year battery warranty
3-year machine warranty
25 year component warranty
Lifetime maintenance service
Standard warranty
GuangDong Xindun Power Technology Co., Ltd provides a long warranty of 3 years from the date of manufacture for inverters, solar controllers, DC small systems, UPS and EPS machines.
Other parts warranty time: PV module warranty for 25 years, battery warranty for 1 year.
Remarks: The company's customized products are not covered by this warranty, please refer to the contract.
If the machine malfunctions, please call the company service hotline or your dedicated sales consultant to feedback the machine and ask for help.
During the warranty period, the machine can be returned to the factory for free maintenance, and the costs incurred by the machine for transportation to and from the machine are borne by both parties.
Exceeding the warranty period, Hinton will only charge the material cost according to the damage of the machine, and the freight will be borne by the customer.
Warranty certificate
During the warranty period, the customer must complete the machine repair with the purchase invoice or receipt and product warranty card, and the machine to be repaired is consistent with the model and body number on the warranty card.
If there is no invoice or receipt, warranty card, the warranty period is calculated by the product number.
If neither is available, it is considered to be out of warranty.
Liability exemption
Machine problems caused by the following conditions are not covered by the Hinton standard warranty:
* Failure to work according to the product manual or related installation and maintenance requirements, failure or damage caused by the working environment, storage or use specified by the product;
* Failure to disassemble, repair or modify the machine in accordance with regulations;
* Failures and damages caused by unforeseen or human factors or force majeure, such as storms, floods, lightning, overpressure, insects and fires;
* intentional destruction or smear, making non-erasable marks, theft, etc.;
* wear and tear caused by normal use over time;
* Other failures or damages caused by quality problems other than Hinton products;
* Repair and replacement of parts caused by other reasons such as rust and corrosion of the machine casing due to the above conditions;
* The product has exceeded the warranty period;
After-sales return receipt information
Receiving unit: GuangDong Xindun Power Technology Co., Ltd
Receiving address: 3rd Floor, Block 3, Zone C, European Industrial Park, 60 Yubao West Road, Chancheng District, Foshan City, Guangdong Province
Consignee: After-sales Department Tel: 18042857402
Remarks: Please be sure to indicate the fault of the machine and your contact information!
Value-added services
Course training
Xindun can tailor training courses according to customers' projects and needs. Professional engineers/sales consultants provide comprehensive and systematic technical training and practical operation demonstrations, including market analysis, product knowledge, fault diagnosis, equipment debugging, equipment maintenance, etc. Meet the diverse needs of different types of customers.
Technical Support
In the whole process of service, Xindun is equipped with senior industry experts to keep in touch with customers, provide technical service support, and answer questions for customers. Xindun's new products and technology innovations are shared with customers through the network system in time to help you get the latest information without leaving your home.
In addition, we can provide more intimate and professional value-added services according to your needs.